MNsure Review Finds Many Exchange Functions Do Not Work Properly

Minnesota's troubled online insurance marketplace faces major challenges after officials found this week that nearly two-thirds of functions on the site didn't work properly.

Pioneer Press: MNsure Knows How To Fix Broken Website
MNsure found out Wednesday how broken its website is and now plans to address the problems before the next big wave of people seeking health insurance hits in November. The consulting firm Deloitte told MNsure's board of directors that its review of the health exchange website's 73 components found that only 26 worked as expected (Snowbeck, 6/18).

Minnesota Public Radio: Contractor's Report Slams MNsure Weaknesses, Readiness
Minnesota faces major challenges in meeting the federal health care law's requirements for open enrollment this fall, the new general contractor for the state's online insurance marketplace told the MNsure board of directors on Wednesday. In a report to MNsure's board, representatives from Deloitte Consulting said if the troubled system makes improvements it is unclear if it will be ready in time for the next open enrollment period, which begins Nov. 15. The report found that MNsure could not reliably perform nearly two thirds, or 47 of 73, necessary functions, as they do not work properly or are non-existent (Catlin, 6/18).

The Star Tribune: MNsure Probe Finds 'System Gaps'
MNsure is still plagued by problems, with nearly two-thirds of its operating systems “absent or not functioning as expected,’’ and the glitches threaten fresh trouble for consumers during the coming fall enrollment period, the MNsure board was warned Wednesday. The assessment came from representatives of Deloitte Consulting in their first major report on MNsure’s operations since they were hired in April to help fix the health site’s problems. The consultants will present a more thorough analysis of medium- and long-term solutions in a follow-up report that could be presented at next month’s board meeting (Crosby, 6/19).

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