Coverage, Payment Confusion Persists For Insurers, Consumers

The CT Mirror details how coverage delays are affecting consumers while the Sacramento Bee reports on how some insurers on California's health exchange have pushed back the due date for premium payments while others are not.   

The CT Mirror: Connecticut Regulators Losing Patience With Anthem Coverage Delays
David Gilbert says he sent his $825 check to Anthem Blue Cross and Blue Shield in early December. It was supposed to ensure that the Voluntown man would have health insurance by the start of this year. But two weeks into 2014, Gilbert, 63, is still waiting for proof that he has insurance. An Anthem representative told him his check had been received, but as of Monday it hadn’t been cashed. That means Gilbert has been unable to get an insurance ID card, which he needs for a referral to an orthopedist (Becker, 1/14).

The Sacramento Bee: Amid Confusion, Some California Health Insurance Deadlines Are Pushed Back
Beset by processing delays and customer confusion, two providers operating in the state’s new health insurance exchange have pushed back their due dates for premium payments. On Tuesday, officials with Anthem Blue Cross of California said the company was pushing back its payment deadline to Jan. 31. Kaiser Permanente set its new payment date for Jan. 22. Meanwhile, the state exchange said its deadline would remain midnight tonight for those whose coverage with nine other participating insurers begins Jan. 1. Midnight tonight is also the deadline for customers to enroll in coverage that begins Feb. 1 (Cadelago, 1/15).

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