Capsules: Survey: Health Insurance Enrollment In California More Complex Than Anticipated

Now on Kaiser Health News' blog, Anna Gorman reports: "Newly insured Californians felt relieved after signing up for health coverage but encountered numerous obstacles with technology and communication during the enrollment process, according to a report released Monday by the California HealthCare Foundation. Surveyed in interviews and focus groups, consumers said they had trouble getting through to the call center, choosing a health plan and calculating their income. They also had problems with the online chat program, and many were surprised by the amount of documentation required to enroll, according to the report" (Gorman, 4/15). Check out what else is on the blog.

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