Are Federal Call Centers Up To The Task Of Enrolling Millions In Health Plans?

Kaiser Health News staff writer Phil Galewitz reports: "An elderly man calls to ask if the land he owns will count as income to qualify for health coverage through Medicaid. A legal immigrant asks if she can sign up for a health plan through the state’s online insurance marketplace. A broker wants help to become certified to start selling coverage. It’s 10 a.m. Monday inside the call center of Connecticut’s new insurance exchange established under the federal health law. On the 21st floor of the downtown Prudential Building, about 25 operators in blue shaded cubicles are talking on telephone headsets while a dozen more callers wait on hold" (Galewitz, 10/24). Read the story.

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