Reporting for Kaiser Health News, in collaboration with The Boston Globe, Francine Russo writes: "When nervous dental patients make their first visit to Dr. Sree Koka, chair of dental specialties at the Mayo Clinic, they may feel calmer after watching his video on YouTube. It answers many of their questions: Is the doctor male or female? Does he speak English? Is he nice? In the video, Dr. Koka introduces himself, cracks a few jokes and suggests what patients should think about for their first appointment. He created the spot while attending MIT's Executive MBA program where he learned the benefits of focusing on personal relationships, not just technical expert" (Russo, 7/22). Read the story.
This is part of Kaiser Health News' Daily Report - a summary of health policy coverage from more than 300 news organizations. The full summary of the day's news can be found here and you can sign up for e-mail subscriptions to the Daily Report here. In addition, our staff of reporters and correspondents file original stories each day, which you can find on our home page.