Kaiser Health News
staff writers Jay Hancock and Julie Appleby report: "Insurance companies selling through the health law’s troubled online marketplaces are scrambling to provide coverage by Jan. 1 even as swarms of customers are still enrolling and making their first payments. ... Medical plans, with potentially billions in revenue at stake in the health law’s expansion of private coverage, have hired extra workers to run phone banks and tangle with paper applications that were supposed to be processed online. They’ve assigned staff to pore through electronic enrollments that might be inaccurate or incomplete, or to remind customers to pay. They’re guiding applicants who were expected to sign up on the federal healthcare.gov site or portals run by the states" (Hancock and Appleby, 12/20). Read the story
This is part of Kaiser Health News' Daily Report - a summary of health policy coverage from major news organizations. The full summary of the day's news can be found here and you can sign up for e-mail subscriptions to the Daily Report here. In addition, our staff of reporters and correspondents file original stories each day, which you can find on our home page.