Health Insurers Scramble Toward Jan. 1 Coverage Deadlines

Kaiser Health News staff writers Jay Hancock and Julie Appleby report: "Insurance companies selling through the health law’s troubled online marketplaces are scrambling to provide coverage by Jan. 1 even as swarms of customers are still enrolling and making their first payments. ... Medical plans, with potentially billions in revenue at stake in the health law’s expansion of private coverage, have hired extra workers to run phone banks and tangle with paper applications that were supposed to be processed online. They’ve assigned staff to pore through electronic enrollments that might be inaccurate or incomplete, or to remind customers to pay. They’re guiding applicants who were expected to sign up on the federal healthcare.gov site or portals run by the states" (Hancock and Appleby, 12/20). Read the story.

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