In New Health Exchange, Human Element Of Customer Service Is Up For Debate

Minnesota Public Radio's Elizabeth Stawicki, working in partnership with Kaiser Health News and NPR, reports: "If you have health insurance through your employer, imagine what it would be like to choose a health plan without a human resources staffer to explain the choices. Would you know how to evaluate an array of different premiums, co-pays and deductibles?" (Stawicki, 10/9). Read the story.

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